How do you screen patients to make sure they are right for my practice?
We’ve spent 35 years perfecting the art of screening consumers to ensure they’re a good fit for the dental practice we refer them to. Our screening is done live over the phone with a trained operator. The operators’ screening questions focus on the following:
- Dental need
- Payment method
- Desired location of dental office
Will I get HMO or State Aid leads?
If you would like to receive HMO or State Aid leads, we have a separate, low-cost plan you can sign up for.
How does your Production Guarantee work?
Our Production Guarantee is a safety net for new members, not a goal. It provides reassurance to dental practices who want to try the service but aren’t sure if it’s right for them.
If at the end of a 6-month term you have not at least produced what you have invested into the program, we will keep you on board free of charge – continuing to send qualified patient leads for FREE until you have made up the difference.
How will you know what kinds of patients to send to my practice?
Each practice who joins our service completes a comprehensive onboarding checklist that is emailed to them once they’ve enrolled. This checklist collects details about your practice including the services you offer, payment methods you accept, your hours of operation and what your perfect new patient looks like. This data is used to create your internal profile making it easy for our call center agents to match interested potential patients with your practice.
How will I know when I get a referral from you?
Once your membership is active, you will receive access to our Member Portal where you can reference your billing and referrals in real time. From this portal you can easily export your list of referrals and billing details to help you track your success.
You’ll also get immediate notifications with the details of each patient matched to your practice. Our operators will attempt a warm transfer of the matched patient to your front desk staff, so they can schedule the interested potential patient immediately. A confirmation email will be sent immediately following each match, and an additional notification will be sent via text message if the patient schedules an appointment. Fax notifications are also available if your practice would like to opt in to receive them.
Can I track my referrals on a monthly or quarterly basis?
Yes. You can log into your Member Portal any time to pull a log of your referrals, whether for yesterday, the past month, quarter, or annually.
How do you choose my office over another member in the area?
Matches are made based on a patient’s dental need, location and payment method. If a patient’s criteria match more than one member practice, referrals are rotated evenly throughout the month.
Can I set a budget cap?
Yes! We’ll work with you right from the start to get an understanding of how much you want to spend each month and how many leads you need. We’ll help you choose the right plan based on your needs, and we won’t send you more leads than you’ve budgeted for.
Can I give one number for day hours and another for after hours?
Yes you can! This is one of the many customizable aspects of your unique practice profile.
How and when am I billed?
You will be automatically billed the first week of each month. If you have a subscription plan, you will be billed for the upcoming month. If you have a pay-per-lead plan, you will be billed for the previous month.